Privacy policy

Big Brothers Big Sisters of Southwest Louisiana – Privacy Policy

Big Brothers Big Sisters of Southwest Louisiana (BBBS SWLA) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and your options regarding your information.

By using our website or online store, you accept the practices outlined in this Privacy Policy.

If you have any questions, please contact us at marketing@bbbsswla.org.

Information We Collect

We collect information to improve our services, provide a smooth online experience, and ensure successful communication and transactions. The information we collect includes:

  • Personal Information – This may include your name, email address, phone number, billing/shipping address, or history of donations or purchases.

  • Non-Personal Information – This includes browser type, IP address, pages visited, and other anonymous data that helps us enhance site performance.

Children’s Privacy

BBBS SWLA's website and online store are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA).

If you believe a child has provided us with personal information, please email us at marketing@bbbsswla.org. If we become aware of such a case, we will take immediate steps to delete the data.

How We Collect Information

Information may be collected when you:

  • Make a donation or purchase

  • Subscribe to our newsletter

  • Complete a form on our website

  • Contact us for support

We may collect this data directly from you or automatically through cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Process donations or orders

  • Send confirmations and updates

  • Respond to your questions or feedback

  • Improve website functionality and user experience

  • Share updates, marketing, or program information (with your permission)

  • Fulfill legal or regulatory obligations

We do not sell or rent your personal information to any third party.

Opt-Out Options

You may opt out of receiving marketing emails from us by clicking “unsubscribe” in any email, responding “STOP” to a text, or by contacting us. Please note that this does not apply to transactional emails related to donations, purchases, or account activity.

Legal Requirements

We may disclose personal information if required by law, court order, or to protect the rights, safety, or property of BBBS SWLA, our users, or others.

How We Protect Your Information

We take appropriate physical, electronic, and administrative measures to protect your personal data. These include:

  • Encryption of sensitive data during transmission

  • Limited internal access to personal information

  • Secure servers and firewalls

However, no system is 100% secure. Use of our website and services is at your own risk.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

You may:

  • Decline to provide certain personal information (which may limit access to some features)

  • Access or update your information by contacting us

  • Request deletion of your account or cancellation of an order (subject to verification)

Past activity, such as donations or purchases, may be retained for records and reporting purposes.

SMS Terms & Conditions

Product Description
By providing your mobile phone number, you consent to receive SMS messages from Big Brothers Big Sisters of Southwest Louisiana related to important updates, event reminders, and program-related notifications.

Message Frequency
Message frequency may vary.

Message and Data Rates
Standard message and data rates may apply.

Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our team at marketing@bbbsswla.org.

Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy, available at https://www.bbbsswla.org/privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Thank you for supporting Big Brothers Big Sisters of Southwest Louisiana. We are committed to maintaining your trust and safeguarding your privacy.

Last Updated: 7/14/2025