Privacy policy.
Big Brothers Big Sisters of Southwest Louisiana – Privacy Policy
Big Brothers Big Sisters of Southwest Louisiana (BBBS SWLA) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and your options regarding your information.
By using our website or online store, you accept the practices outlined in this Privacy Policy.
If you have any questions, please contact us at marketing@bbbsswla.org.
Information We Collect
We collect information to improve our services, provide a smooth online experience, and ensure successful communication and transactions. The information we collect includes:
Personal Information – This may include your name, email address, phone number, billing/shipping address, or history of donations or purchases.
Non-Personal Information – This includes browser type, IP address, pages visited, and other anonymous data that helps us enhance site performance.
Children’s Privacy
BBBS SWLA's website and online store are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA).
If you believe a child has provided us with personal information, please email us at marketing@bbbsswla.org. If we become aware of such a case, we will take immediate steps to delete the data.
How We Collect Information
Information may be collected when you:
Make a donation or purchase
Subscribe to our newsletter
Complete a form on our website
Contact us for support
We may collect this data directly from you or automatically through cookies and analytics tools.
How We Use Your Information
We use your information to:
Process donations or orders
Send confirmations and updates
Respond to your questions or feedback
Improve website functionality and user experience
Share updates, marketing, or program information (with your permission)
Fulfill legal or regulatory obligations
We do not sell or rent your personal information to any third party.
Opt-Out Options
You may opt out of receiving marketing emails from us by clicking “unsubscribe” in any email, responding “STOP” to a text, or by contacting us. Please note that this does not apply to transactional emails related to donations, purchases, or account activity.
Legal Requirements
We may disclose personal information if required by law, court order, or to protect the rights, safety, or property of BBBS SWLA, our users, or others.
How We Protect Your Information
We take appropriate physical, electronic, and administrative measures to protect your personal data. These include:
Encryption of sensitive data during transmission
Limited internal access to personal information
Secure servers and firewalls
However, no system is 100% secure. Use of our website and services is at your own risk.
Your Choices
You may:
Decline to provide certain personal information (which may limit access to some features)
Access or update your information by contacting us
Request deletion of your account or cancellation of an order (subject to verification)
Past activity, such as donations or purchases, may be retained for records and reporting purposes.
Thank you for supporting Big Brothers Big Sisters of Southwest Louisiana. We are committed to maintaining your trust and safeguarding your privacy.
Last Updated: 7/7/2025